Information about working with e-Forms

This electronic form uses advanced internet technology to make it quick and easy for you to fill in and complete. The form is interactive, and will help and guide you to make sure it is filled in correctly. Once opened on the internet, you can fill in and save the form offline if required. Reconnection to the internet is only required when submitting the completed form.

Form Navigation

As you fill in the form, it monitors what you are entering and activates or deactivates different areas depending on whether they are relevant to you. Active fields will change colour when you click on them. The form will tell you if questions are mandatory.

You can move through the form by using the Shift and TAB keys. Pressing TAB will move you from one field to another. Pressing Shift and TAB will move backwards through the fields.

Please carefully follow any instructions on the form as you work through it.

There are four main types of answer input:

  • Open Answer: Type your answer into the box - these answers can be text or numbers. Where a question asks for a financial amount or quantity, the answer box will only accept numerical values.
  • Date: You can select the correct date from a calendar that appears when you click in the field or you can type in valid dates in the format DD/MM/YYYY.
  • Check Box: To make a cross in a check box, click with the mouse, or press the space bar. In some situations you can select more than one check box at the same time; the form questions will indicate when this is the case.
  • Drop Down List: Click once to view the list, scroll through and select the relevant option. Some lists allow you to type in your own answer if there is no relevant option in the list. A cursor will appear in the field if this is the case.

Form Controls

Move back and forth between pages using Back & Next.

Alternatively, you can click the Select Page button to display a list of dynamically generated form pages (depending on the choices made).

Show Errors: This button can be used to display a list of incomplete or erroneously filled pages (with clickable links). You should use this to make sure your form is correct and error free before you submit it to us.

You can generate a copy of the form using the PDF button. This can then be saved or printed for your records.

Clicking the Print button will bring up a new window allowing you to print all or part of your form.

To Load a saved form, return to the website and open the relevant form. Clicking the load button will bring up a window allowing you to retrieve a form from the server using a 10 digit reference code, or by browsing to a file on your personal computer.

You can Save a partially completed form by using the save button. A pop-up box will ask you to choose where to save the form data file. Depending on the features enabled; you can either save on the server and be given a 10 digit reference code which is used to retrieve the form; or you can save on your computer and load the data by browsing to the file.

Click on the Submit button when you have completed your form. The form will tell you if you have made any errors which need correcting before submission. If there are any problems when you submit your form, you can save it and try sending it later.

When you have submitted your form, follow the on-screen instructions on what to do next.

Attachments

If the form requires evidence to be submitted with the form, the Council will request attachments to be added. To attach a file to the form, click Upload and Attach File. You can then browse to your file on your computer and double click on it – the upload will happen automatically and a confirmation message will appear.

Show / Hide Attachments List brings up a list of files you have uploaded and gives you the facility to Rename or Delete each individual file. If you wish to, you can categorise the files you have uploaded, by creating a ‘new document folder’, using the New Doc button. You can also Rename or Delete each folder. To move individual files between your folders, use the Up and Down buttons.

Frequently asked questions

If you are having a problem with one of our forms, please have a look through out frequently asked questions page, which may help to solve your problem.

Contact Details

If you encounter any problems whilst completing or submitting your form, please log the issue on our online helpdesk, within business hours a member of staff will be in touch within the hour. Alternatively, you can email direct to: support2008@victoriaforms.co.uk.

The Victoria Forms Support Desk is open between the hours of 9:00am – 5:30pm; Monday – Friday, and will endeavor to help you as soon as possible.